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\nEvery product sold by Dwtees is eligible for a return within 60 calendar days after delivery, including a size or colour that does not suit you. For a change of mind, please return the garment in the condition received, with any included pieces and original packaging when possible. If the item is damaged, defective or misdescribed, the condition needed to discover that issue does not remove the right to a remedy.
\nEmail support@dwtees.com with the order number, the item and whether you prefer a return, exchange or replacement. For damage, a defect or the wrong product, include clear photos of the garment, label and parcel. We will explain the route, address and whether a physical return is necessary. Do not send an item to an address guessed from a website listing; the return address has not yet been verified for publication.
\nWhen you change your mind or want a different size or colour, you pay for tracked return postage. Dwtees pays to send an approved exchange item to you. When we sent the wrong item or an item arrived damaged, defective or not as described, we provide a prepaid label or reimburse reasonable tracked return postage. There is no restocking fee in either case.
\nAn exchange depends on real stock of the requested variation. The site’s size options are planning data, not proof of inventory. If the replacement cannot be supplied, you may choose a refund. When a physical exchange is available, support will confirm the variant and next steps before you send the original item.
\nFor returned garments, the planning inspection target is 2 business days after arrival. We check the item against the reason given, then confirm the exchange, replacement or refund. A damaged or incorrect item may be resolved from photographs without requiring it back. An approved refund is received on the original payment method within 7 calendar days; read the Refund Policy for the amount and approval event.
\nRead the Size Guide and compare a garment you own with verified measurements when they are published. Letter sizes can vary between suppliers and garment cuts. If a delivered size is wrong for you despite those precautions, the 60-day return policy still applies.
\nEmail support@dwtees.com with the product or order number and a short explanation. Never include a password or full payment card number. You can also start at the Help Center, read the FAQs, or use the support ticket link.
\n\nA return request begins by identifying the order, the item and the outcome you want. A size change, a different colour, a change of mind, damage, a wrong item and a print defect can all be reported within 60 calendar days of delivery, but the next physical step may differ. Support may need a returned garment for an ordinary change of mind, while clear photographs may be enough to resolve a damaged or incorrect item. Do not assume that every claim requires posting a parcel immediately. An approved request will include the applicable route and deadline. A customer should never have to infer a return address from an unrelated public listing or a possible print supplier’s website.
\nEmail support@dwtees.com with the WooCommerce order number, the item name and size, the date shown as delivered and the reason for the request. State whether you prefer a refund, exchange or replacement. For a defect or wrong item, attach clear photographs of the garment front and back, the problem area, the size or care label and the outer parcel label if it is relevant. Keep the original packaging until support says it is no longer needed. Do not send a payment card number, password or government document. Those details are not required to identify the order. If you purchased several items, name only the affected one so the rest of the order can remain accurate.
\nThe store policy allows a return or exchange request within 60 calendar days from delivery for every product and any reason. Delivery means the date the item actually reached the recipient, not the date a label was printed or an email said it shipped. If a carrier’s “delivered” scan is disputed, support should investigate that question before using it to close a return window. The return window starts after delivery of an order, not when a product is added to the cart. For each order, Dwtees should preserve the delivery event in the order record and make the date available to support. Mandatory consumer rights may provide additional remedies beyond this voluntary policy and are not displaced by a website time limit.
\nWhen a physical return is needed, support should first confirm that the request is approved and send a usable return address, the items to include and any label or reference required. The customer then has 14 days after approval to send the parcel back. Use tracked shipping and keep proof of posting until the case is closed. Packing a garment securely helps preserve the condition in which it was returned. If the package is damaged or lost in transit, the tracking record and proof of handoff can help establish what happened. Do not send a parcel to a street address that appears in a footer before receiving the approved instructions; the return destination may depend on the actual fulfillment route.
\nIf you simply prefer another design, no longer want an item or need a different size or colour, you pay for tracked postage back to the instructed return location. There is no restocking fee. For an approved exchange, Dwtees pays the outbound shipping cost of the replacement item to an eligible destination. An exchange depends on the desired variation actually being available or producible; the made-to-order listing is not a physical warehouse count. If the requested replacement cannot be supplied, a refund is available instead. Support should confirm the new SKU and address before the exchange item is produced or shipped. A customer should not have to pay a new unannounced outbound shipping charge because an exchange was approved under this policy.
\nWhen a garment arrives damaged, defective, with the wrong design, size or colour against the confirmed order, or materially unlike the final published description, Dwtees should remedy its error without passing return postage to the customer. We provide a prepaid label or reimburse reasonable tracked postage if a physical return is required. In some cases photographs can document the problem and no parcel needs to be sent back. Support should say which route applies before asking the customer to spend money. The customer may choose a replacement or full refund when a qualifying error is confirmed. Report the issue within 60 days of delivery under the store policy, while retaining any stronger remedy required by law.
\nFor a change-of-mind return, send the garment back in the condition received, with its included pieces and packaging when reasonably possible. You may inspect an item to understand its fit and appearance, but excessive wear or damage unrelated to a defect can affect an ordinary return. A product that was already defective is not disqualified because the customer examined it to discover the issue. Dwtees’s planning inspection target is within two business days after the returned parcel arrives. Inspection should compare the item with the reported reason and produce a clear result: exchange approved, refund approved, additional information needed or a documented reason for a different decision. It should not become an open-ended delay without an update.
\nSupport should communicate the decision and the next step in the original email thread. For an approved refund, the money goes to the original payment method and should be received within seven calendar days after approval. For an exchange, support should confirm the requested size or colour and the expected production route once it has been verified. If a replacement is impossible, the customer may choose the refund instead. A partial or whole-order amount should be explained against the original line items, including any tax or shipping adjustment. This page focuses on the movement and evaluation of a physical product; the separate Refund Policy explains the money calculation and timing in more detail.
\nA recipient may notice a fit or product problem even when someone else placed the order. Contact support with the order number and enough detail to locate the item, without sharing the buyer’s payment credentials. Because refunds ordinarily go back to the original payment method, support may need to coordinate with the buyer before issuing one. An exchange can be discussed with the recipient, but the confirmed shipping destination and privacy of the buyer’s account must be respected. The current site does not operate a gift-card or store-credit program and should not offer one as though it exists. If a gift recipient cannot identify an order, we can explain what non-sensitive details would help locate it without revealing another customer’s account information.
\nIf an order contains several products, identify the item being returned and its parcel if more than one tracking number was used. A defect in one garment should not automatically force the return of an unrelated garment that the customer wishes to keep. An exchange or refund can be recorded for the affected item while the rest of the order remains intact. If the shipping origin or return destination differs between items, support must provide the right address for each parcel rather than a single generic location. The store should not make a customer pay extra return postage caused by a seller error or by confusing instructions. Every item-level decision should be visible in the case history so a later refund question can be answered accurately.
\nPrint on demand describes how an item is produced; it does not by itself erase Dwtees’s stated 60-day return policy. The current collection is not an active personalized-product service, and no customer-supplied text or image is being accepted through checkout. If the store later offers personalization, its effect on returns must be stated clearly on the relevant product page before payment and checked against applicable law. For now, a future printed tee, hoodie or sweatshirt sold by Dwtees remains within the stated return window for any reason. The method used to print it may affect how an exchange is produced, but it should not become a hidden exception after an order is placed.
\nA return address is operational information, not something to infer from a shopping-centre address or the name of a prospective fulfillment provider. The owner has not yet supplied a confirmed Dwtees receiving unit, and the actual return route has not been tested. Once sales open, support must give the address appropriate to the specific case and explain whether the package needs an order number or reference on the label. Keep your proof of postage, but do not publish tracking pages showing your home address. If a prepaid label is issued for a seller error, check that it corresponds to the correct parcel and carrier service. Contact support if any instruction conflicts with the address or item in the order record.
\nIf tracking shows that a returned parcel has stopped moving, send the carrier reference and proof of handoff to support. We should distinguish a parcel that never reached the instructed return location from one that arrived but was not yet checked in. Responsibility can depend on who selected and paid for the service and on carrier evidence; support should review the actual facts rather than automatically reject the customer. For a seller-error return with a prepaid label supplied by Dwtees, we should investigate that label’s carrier route. For an ordinary change-of-mind return paid by the customer, a tracked service gives both parties a practical record. We will explain the next step and not ask the customer to pay a second fee without a clear reason.
\nThe return window is 60 calendar days from delivery, there is no restocking fee, the customer pays return postage for change of mind, and Dwtees covers return postage caused by its error. After an approved physical return, the planning inspection target is two business days from arrival. When a return is required, the parcel should be sent within 14 days after approval. An approved refund should reach the original payment method within seven calendar days. These values must match the FAQ, Refund Policy, future checkout information and any Merchant Center policy display. If a supplier has a separate business-to-business return rule, it does not automatically replace what Dwtees promises its own customers. The owner must ensure the fulfillment process can honor this policy before enabling paid orders.
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